Just A Few Words
About The Event
The Access Services Conference is a hybrid event with opportunities for individuals to gather information and communicate with others on topics related to Access Services in person or virtually. Brought to you by Access Services in Libraries, Inc.
The Access Services Conference is an opportunity for individuals working in all areas of Access Services in libraries to gather information and communicate with other professionals about Circulation, Reserves, Interlibrary Loan, Student Worker Management, Security, Stacks Maintenance, and other topics of interest.
Where
Georgia Tech Global Learning Center
81 4th St NW, Atlanta, GA 30332
When
18-20 November, 2025 Tuesday Evening to Thursday Afternoon
Have A Look At The
Reception at the Georgia Tech Hotel and Conference Center
Time: 7:00 pm - 8:30 pm
Location: Georgia Tech Hotel and Conference Center Ballroom
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Breakfast Provided
Time: 8:30 am - 9:30 am
Location: 2nd Floor Break Area
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Keynote Address
Time: 9:30 am - 10:45 am
Location: GLC-236
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Me, Myself, and the negative voice inside my head: Handling imposter syndrome in Access Services
Time: 11:00 am - 11:45 am
Location: GLC-236
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Abstract: Access Services staff sit in a critical and distinct position in a library - they staff and oversee the library’s front desk operations, arrive first and depart last each day, and, in many instances, serve as the sole point of contact for patrons. Despite the multifaceted nature of their duties, many access service staff lack the formal accreditation provided by an MLIS, resulting in a disconnect between their actual work and patrons' perceptions. Unchecked, this disconnect can evolve into full-blown Imposter Syndrome, and, eventually, burnout. With this presentation, I intend to illuminate the early indicators of Imposter Syndrome and empower participants to mitigate its effects on themselves and their colleagues by sharing personal examples, available tools, and new ideas. Through this presentation, I aspire to initiate an open dialogue surrounding this pertinent issue, thereby nurturing a more resilient and supportive culture within Access Services.
Equity in Education: Addressing Technology Fines and Fees in Libraries for Students’ Academic Success
Time: 11:00 am - 11:45 am
Location: GLC-222
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Abstract: In today's digitally-driven world, access to technology is not just a luxury but a necessity, especially for students pursuing technology-related degrees. The digital divide creates disparities in access to technological resources, particularly in higher education settings where a large percentage of students come from low income backgrounds. This proposal aims to shed light on the issue of the digital divide in academic libraries and explore the impact of fines and fees from technology loans for students. Moreover, it delves into the challenges faced by students who may be unable to pay fines and fees and suggests strategies for mitigating these obstacles. The key points to be addressed include: the digital divide in academic libraries; fines and fees policies around equipment loaning; the impact of said costs on student learning/academic success; the challenges presented when students cannot afford accrued fines and fees; and the intersectionality of financial constraints with other forms of marginalization. Lastly, we will address some strategies for mitigating the impact of fines and fees, including alternative approaches to fines and fees policies, and collaboration with campus organizations and community partners to provide equitable access to technology resources.
Turning the Page: Leadership Transitions in the first 90 Days
Time: 11:00 am - 11:45 am
Location: GLC-235
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Abstract: Leaving a library where you first developed your career is a difficult choice. The presenters are former co-User Services Managers at a large Canadian academic library, and both accepted leadership positions at new institutions. This session explores the critical first 90 days of transitioning into a new leadership position in a college or university library Access Services department and offers valuable insights into managing the change (you – you’re the change!) with authenticity, trust, and transparency. Based on their shared experiences at a college and university library, they will demonstrate that despite differences in size and structure, the same strategies and skills for leading an Access Services team and adapting to a new organizational culture hold true. By prioritizing team citizenship and emotional safety, new leaders can establish credibility and succeed in fostering collective ownership of library objectives and shared vision. Whether turning the page by advancing in your career or starting the next chapter in a new library, join the presenters as they delve into the complexities of transitioning between leadership roles and hear inspiring strategies for co-creating a thriving library team.
Lunch Provided
Time: 11:45 am - 12:45 pm
Location: GT Hotel Ballroom Salon IV
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Development and Access Services: A Very Rewarding Partnerships
Time: 12:45 pm - 1:30 pm
Location: GLC-235
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Abstract: One of the primary issues facing Access Services departments and academic libraries is a lack of resources. At a STEM-focused R-1 in the southeastern United States, the Library has created a development officer position. The development officer has partnered with access services on numerous initiatives, pointing towards a potential avenue for ongoing support that may be replicated in other libraries and institutions. This presentation will explore ways that access services departments can better partner with their internal (whether to the Library or institution) development office to unlock resources needed to continue and expand the important work of access. In this presentation, a development officer and director of access services will provide several examples of past successful collaborations between access services and development. These examples will be used to provide attendees with a framework that they can use in their own institutions, no matter their size. Topics covered will include how to develop projects that will interest potential donors, package them for success, and maintain these relationships long-term. By the end of this session, access services professionals will feel empowered to effectively engage their development officers to build better partnerships and address their ongoing needs.
Navigating Change in Circulation: Effective Strategies for a Successful ILS Migration
Time: 12:45 pm - 1:30 pm
Location: GLC-236
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Abstract: In 2023, a large, public land-grant research university migrated to a new integrated library system, along with 9 partner institutions. This was a radical shift for the Circulation department requiring major changes to policy settings, internal workflows, and patron experience, as well as extensive circulation data cleanup and preparation. In addition to restructuring these workflows, staff also performed substantial testing and developed training for student workers before go-live. Drawing from our experiences, this session will cover common challenges and offer best practices for Circulation staff migrating to a new integrated library system.
Help Now: Assisting Users Beyond The Desk
Time: 12:45 pm - 1:30 pm
Location: GLC-222
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Abstract: This presentation will share how the UC San Diego Library implemented an effective supplementary service to assist library users throughout the building, improving the user experience by meeting them where they are. After implementing a new consolidated service area in late 2022, the library also sought to support and assist users across its complex, confusing, seven-story building. In Fall 2023, the library introduced a new service called “Help Now” that sends employees to assist users at any location within the building. The selected approach uses technology with which both employees and students are already familiar so that users can summon assistance from employees via the students’ mobile devices. QR codes are placed strategically near library collections, equipment, and other amenities where users might require assistance. Users needing help in a particular area scan the codes to send a pre-populated text message to staff via the SMS feature of LibAnswers’ SpringShare product. Staff then proceed to the location to offer timely, personalized help. Attendees of this presentation will better understand the logistics, benefits, and challenges of this service model, related statistics, and staff and user feedback. In addition, consider implementing this innovative approach to customer service in their libraries.
A Warm Embrace: How the Academic Library Building Demonstrates Care for Users
Time: 1:45 pm - 2:30 pm
Location: GLC-235
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Abstract: Universities in recent years have increased their focus on student mental health and well-being. Campus libraries are following suit by establishing new services and partnerships with this in mind, to demonstrate that the library understands and cares about those who use it. What’s considered less often is how the library building, separate from library employees and services, illustrates care for the user. Conversely, the building can demonstrate a lack of care for those who occupy it. As used here, the “building” includes furniture/equipment, layout and functionality, wayfinding, architecture and infrastructure, and other elements not always considered recognized library “services.” This presentation will explore a variety of ways that the architecture and infrastructure of an academic library can illustrate care for and understanding of Library users. As primary advocates for users, access services employees can serve in observation and advocacy roles for enhancements to how the library building can demonstrate care for those who enter its doors. The presentation should spark reflection on one’s own building and what it says to users about the library’s care for and sympathy toward them. The session will include a think/pair/share exercise to help attendees identify concrete ways they could spark positive changes locally.
Choose Your Own Adventure!: Developing E-Book ILL Roadmaps with (organization redacted)
Time: 1:45 pm - 2:30 pm
Location: GLC-236
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Abstract: In the summer of 2023, (organization redacted) charged a new working group to investigate a vendor-inclusive, consortial approach to e-book borrowing and lending for (organization redated) member institutions. Over the past year, the group has worked to craft documentation about e-book interlibrary loan in order to demystify the practice and provide actionable steps for libraries to implement this practice into their resource sharing workflows. This presentation will cover the background of the working group’s formation, discuss the challenges of developing standard practices for a relatively new and non-standardized practice, review the current e-book ILL roadmaps in detail, and identify next steps towards broader adoption of the practice amongst our consortium and other libraries. After the presentation, participants will better understand the concrete actions to take if they are interested in adopting e-book ILL borrowing and lending workflows at their library. They will also gain insight into standardizing this practice across a library consortia or broader group of libraries, where varied licensing agreements and different approaches to resource sharing present unique but worthwhile challenges.
Improving Student Parent Learning Through Design of a Family Study Room
Time: 1:45 pm - 2:30 pm
Location: GLC-222
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Abstract: Student parents are an often overlooked group in library services; however, they are a growing part of the student population, especially in the community college setting. Libraries have a unique opportunity to provide amenities to support student parents and make a difference, not just in the success of the parent, but in the life of their child. This data-rich presentation covers design, implementation, and the vision behind Tallahassee Community College Library's family study room, as well as shares overviews of existing student parent data, space usage, and satisfaction. Learn suggestions for a budget and overview existing amenities for student parents in the library.
From the Town to the Gown: Drawing from Public Library Experience in Academic Library Access Services Departments
Time: 3:00 pm - 3:45 pm
Location: GLC-235
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Abstract: Much like the town and gown divide between academic institutions and the communities that surround them, there is a divide in the library world between those who work in public libraries and those who work in academic libraries. It is true that academic libraries and public libraries have different service models and clientele. However, public libraries are often called “the people’s university,” and their staff perform many of the same functions that academic library employees do, particularly in Access Services. The presenters will share how their public library experiences have shaped their approaches to building community, creating an inclusive environment, and responding to crises.
Zine-ovative Outreach: Sharing the Library Through Zines
Time: 3:00 pm - 3:45 pm
Location: GLC-236
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Abstract: As a Summer 2023 project, access services and research/instruction librarians from an academic library met to devise an innovative approach to reaching students about library resources. We decided to focus on physical handouts with an innovative twist by creating zines. Zines are small publications produced in short runs that are informal and tend to highlight community over marketing. They offer a unique way to present information, blending visuals with text in a format that's easily accessible and appealing to students. We called on our student workers to develop zines about various services, such as InterLibrary Loan, how to get help, and an overview of what is in the library building. After some librarian input, we published these zines as handouts for students. We then continued to add topics based on student interest with topics as basic as how to use our printing system to a critical look at the Library of Congress system. Come learn about our library's experience with this project and brainstorm ideas for your library's tools, services, spaces, and resources with the group. Walk away with ideas as well as digital resources and references to use later. No technology or zine knowledge required!
24/5 Library Services on a Dime: How a University Library is Offering Extended Hours Cost Effectively and with an Eye for Safety and Security
Time: 3:00 pm - 3:45 pm
Location: GLC-222
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Abstract: Students at this large public research university have been lobbying for 24/5 library hours for years. When a popular campus overnight study hall closed in 2023, the Library agreed on short notice to offer extended hours, on a pilot basis. Several issues needed to be addressed to launch the program: (1) The main Library is quite large – with much more seating than needed for an overnight service. Was there a way to easily cordon off a portion of the building? (2) Campus safety is uppermost on everyone’s mind in the current climate, so how to offer 24/5 in the most secure, safe manner. (3) No institutional funding was provided, so how to launch it in an affordable, and also sustainable way. (4) Lastly, with the service only being offered during the two 16-week (fall and spring) semesters, how can it be staffed so that employees don't have downtime the remaining 20 weeks of the year? Join us as the Senior Associate Director, and Head Circulation Services, discuss how their Library worked through these issues to successfully launch an overnight study area in Fall 2023, that has become an “Overnight” success with students.
Standardizing Equipment Lending: A National Initiative for Academic Libraries
Time: 4:00 pm - 5:00 pm
Location: GLC-236
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Abstract: In the ever-evolving landscape of higher education, equipment lending services in academic libraries are essential to providing tools to support learning and research. As the demand for digital learning environments increases and student affordability initiatives develop, so does the need for standardized procedures and professional benchmarks in the service that provides these resources for programs across academic institutions. Our proposed project, submitted for consideration under the National Leadership Grant for Libraries administered by IMLS, seeks to address this critical gap by conducting comprehensive research, generating best practices, and fostering a community of practice for the ongoing development, innovation, and sustainability of equipment lending services in academic libraries nationwide. In this lightning talk, we aim to present a brief overview of our project, highlighting its significance, methodology, and potential impact on the academic library landscape. We will invite conference participants to contribute to the ongoing development of this project. Their insights, experiences, and perspectives are invaluable in shaping the future of equipment lending in academic libraries. Whether it’s through sharing their own experiences, participating in our research, or implementing our findings in their institutions, their involvement can help ensure the success and relevance of our project.
Become the Best Job on Campus: tips for giving and asking for student employee feedback
Time: 4:00 pm - 5:00 pm
Location: GLC-236
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Abstract: Like many Access departments, we have always relied heavily on student workers, and their hiring and training takes up a lot of staff time, but we have not always valued their input, skill development, and retention. Developing equitable processes for cyclical reviews and timely feedback offers them an opportunity to develop transferable skills, opens lines of communication, and builds transparency and trust. But student workers have feedback and opinions, too! Giving them ample opportunity to provide their unique perspective and insights can help you find solutions (sometimes to problems you didn’t even know you had)! I will cover why both giving and getting feedback, and following through, are so important and give tips based on my experience for how to do it in a way that recognizes student workers as whole people, is equitable and kind, and will foster a more welcoming and inclusive environment for everyone!
Creating More Equitable Billing Practices
Time: 4:00 pm - 5:00 pm
Location: GLC-236
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Abstract: In early summer of 2023, a massive overhaul of billing practices began, with the mission to create more equitable practices and an ultimate goal to charge as few fines as possible each month. Efforts focused on improving communication with patrons, creating and raising awareness of alternative methods to resolve fines, and taking a person-focused approach to billing. In FY23, our library billed 128 patrons nearly $25,000 in lost item replacement fines. At the time, the monthly billing cycle involved sending patrons one plainly worded warning email two weeks before the deadline to return the item. If the item was not returned and no response was received, the fine was charged to their account. No further communication was made. As a result of our efforts, in FY24, our library billed 52 students a total of $5,551, decreasing the number of students billed by nearly 60%, and the total amount charged to students by nearly 80%. One year later, we would like to share our processes, what we have learned, and how we hope to continue to improve.
Breakfast Provided
Time: 8:00 am - 9:00 am
Location: 2nd Floor Break Area
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Using Microsoft OneNote to Centralize Workflow Documentation
Time: 9:00 am - 9:45 am
Location: GLC-222
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Abstract: Having trouble keeping your library workflow and related documentation organized? In this presentation I will share the pitfalls, advances, and side quests I experienced while pulling together workflow documentation into one accessible document. I will share the advantages and shortcomings of OneNote for this aspect of our work, and how to use related document formats such as Excel spreadsheets and libguides to make up for these shortcomings. I will also discuss the human element, of buy-in from coworkers and supervisors, and maintaining a positive attitude that allows room for experimentation, small victories, and things that just didn't work. Your documentation should exist to make work more efficient and less stressful! Learning outcomes for this session include: - The advantages and shortcomings of OneNote for organizing documentation - Determining what information to store elsewhere, such as libguides - Using OneNote templates to make meetings easier - Making your documentation accessible to your coworkers - Leaving space for experimentation and sharing ideas freely
Dynamic Trajectories: Career Experiences in Access Services and Library Liaison Roles
Time: 9:00 am - 9:45 am
Location: GLC-235
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Abstract: Embark on an exploration of two librarians' career trajectories, examining the dynamic interplay between Access Services and Library Liaison roles. One librarian, began a career from the frontlines of Access Services to a supervisory role, developing honed leadership and project management skills. This librarian uses these skills to manage scholarship as a science liaison. Conversely, the second librarian began as a liaison and business specialist, bringing these skills into effective management of Access Services. Focusing on key subtopics, the presentation will examine the intrinsic value of helpfulness, not only as a fundamental principle in Access Services, but as a universal guiding ethos in any library role. Additionally, the presenters will explore how customer service excellence, project management, supervisory skills, soft skills like networking, transparency, reliability, and persistence, emerge as core values enriching all facets of librarianship. By delving into these subtopics, attendees will gain a comprehensive understanding of the symbiotic relationship between Access Services and other library career paths, demonstrating how the acquired skills act as catalysts for professional growth and success. This presentation is designed to encourage discussion, and may allow participants to share their own unique experiences using skills in liaisonship and Access Services.
Demystifying the Academic Library Lexicon for Clarity and Accessibility
Time: 9:00 am - 9:45 am
Location: GLC-236
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Abstract: There’s already an abundance of jargon in the library profession, especially within the academic library and higher education. Library professionals encounter a noticeable increase in the use of metaphors, corporate buzzwords, and turns of phrase that confound in their ambiguity rather than clarify communication. Educational leadership tends to adopt these phrases while staff remain perplexed, on the receiving end of an indecipherable word salad. Is everyone speaking in riddles? This presentation examines our culture’s fascination—and frustration—with the adoption of corporate language in the higher education environment. The reliance on metaphors of C-suite boardrooms, battlefields, sports lingo, and other expressions not only cause personnel to roll their eyes, but also confuses subordinates not privy to the faculty meeting room. Additionally, I will argue that this use of metaphor and buzzword-speak isolates and confuses neurodivergent staff, and will suggest leadership practices that allow for clear, concise communication methods accessible to all. Attendees will be able to complete the following learning objectives: 1) Describe and discuss language barriers experienced within their own institutions 2) Identify communication techniques that promote clarity 3) Understand how clear communication contributes to accessibility initiatives
Conducting a Diversity Audit on a Popular Reading Collection
Time: 10:00 am - 10:45 am
Location: GLC-222
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Abstract: Conducting a diversity audit of a popular reading (POP) collection has many challenges. Since the collection is a mix of fiction and non-fiction, a different approach had to be taken so that the audit could capture not only the identities of the author but also the characters in the books across all genres. I along with my committee consisting of a librarian and a technical services staff member, with the support of our libraries assessment committee, designed a form using Google Forms and workflow to train workers to conduct data entry about the books so the collection could be assessed. The analysis of the data helped us find gaps in our collection which we could then fill to have a more diverse, equitable, and inclusive collection. This was a pilot of the rest of the library's collection which will be audited in the near future using the same workflow.
Leveraging transferable skills: Lessons for applicants and hiring managers
Time: 10:00 am - 10:45 am
Location: GLC-235
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Abstract: In many instances, job applicants and hiring managers strictly compare the qualifications listed in job descriptions with those in applicants’ portfolios. However, this approach can overlook an applicant's transferable skills, which might qualify them for positions that appear out of reach at first glance. This presentation targets Access Services roles, highlighting key transferable skills that are often undervalued. We will explore effective methods for identifying these skills and discuss how both applicants and hiring managers can benefit from this awareness. By recognizing and leveraging these transferable skills, hiring managers can tap into a broader pool of talent, and applicants can better market themselves as versatile and adaptable, significantly enhancing their employment prospects in today’s dynamic job market.
Physical vs. eBook and Streaming Course Reserves: Trends, Preferences, Concerns, and Future Viability
Time: 10:00 am - 10:45 am
Location: GLC-236
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Abstract: Even before the Covid pandemic, physical course reserve circulation was declining due to the preference for digital textbooks and the increasing need to purchase add on material. Trends that seemed to be slowly evolving are now in need of immediate solutions due to continuing budgetary restraints and patron expectations. Consequently, our library has begun to study the short and long term viability of course reserves to ascertain whether our continued investment is sustainable. This presentation will include our findings regarding cost versus use for both physical and ebook titles on course reserves, syllabus matching to inform course reserve acquisition, use of controlled digital lending to maximize our print textbooks, issues encountered concerning pricing, licensing, and limited availability for textbooks purchasable as ebooks with multiple user licenses, and, similarly, the increased demand for streaming content in lieu of much cheaper DVDs. What can we do to continue supplying course reserve materials to students based on preferences given increasing problems associated with cost and availability? If a decision is made to reduce the library’s role in supplying course reserves, what effect does that have on loan statistics, relationships with faculty, and general library support students encounter to become more informed regarding library
Innovation in Access Services: From Theory to Implementation
Time: 11:00 am - 11:45 am
Location: GLC-235
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Abstract: Coupled with the changing landscape of Access Services in higher education libraries due to the pandemic and the increased reliance on and expectations of electronic media and services, starting a new position in leadership comes with many challenges. This presentation will discuss how the Access Services department at Western Connecticut State University Libraries, with a recently hired head of the department, planned and executed several major changes through policy creation and revision, a digital transformation, and an emphasis on teamwork to improve current services and prepare for future trends. Attendees will learn how policy can inform consistent services in circulation and fulfillment and how to leverage those documents to improve efficiency and quality of services. Also, to be explored is how the access services department piloted, tested and introduced a variety of technological solutions and applications to improve scheduling, communication, controlled digital lending and more. Most importantly, the presentation looks at the significance of teamwork, understanding the value and contributions that each role brings to the whole unit, and strategies for team and resource utilization.
Cross the line: Building DEI awareness in your team
Time: 11:00 am - 11:45 am
Location: GLC-236
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Abstract: Do you lead or work with a diverse team? Student employees especially come from a variety of countries, experiences, and socioeconomic situations. Come learn a new way to interact with your team members with a focus on DEI. In this powerful, highly interactive session we’ll demonstrate Cross the Line, an activity that can build empathy, foster respect and explore cultural connections. It can also bond teams of all levels and age groups by exploring their backgrounds through diversity, equity, and inclusion. Participants will see the ways that power and privilege play out in each person’s unique life and background. From the largest organization to the smallest branch library everyone can use these innovative principles to strengthen interpersonal collaboration skills. Come see how your team can benefit from this unique DEI activity! Audience members will be asked to stand and participate in a group activity based around the learning scenario Cross the Line. Audience members will be asked to stand and react to a series of statements. This will then facilitate a group discussion at the end of the session. Instead of lecture, the audience will participate in collaborative learning.
Building an engaged, productive, and agile workforce: How to leverage your Access Services unit for the training and development of all library student staff.
Time: 11:00 am - 11:45 am
Location: GLC-222
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Abstract: How can you center your Access Services unit as the central hub for all student employment within your library while also providing an enriching work environment? At Northern Arizona University’s Cline Library, we have developed a student employment model which breaks down departmental silos through cross training, shared work expectations, and a clear path to career development and promotion for student employees. In this hands-on session, attendees will learn how to operationalize a dynamic, cross-functional, and efficient student workforce to meet the needs of your entire library while promoting student success.
Lunch Provided
Time: 11:45 am - 12:45 pm
Location: GT Hotel Ballroom Salon IV
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Library of Things in Theory and in Practice
Time: 12:45 pm - 1:30 pm
Location: GLC-235
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Abstract: This presentation examines the impact that the Library of Things has within the academic libraries. Theoretically the Library of Things are beneficial items for library patrons and can actually be cost effective and economic. The concept of the Library of Things are non-traditional items that are available for checkout. Instead of buying an item with minimal using, you can check it out and return it to the library. Getting started with LoT explore all aspects of hosting a Library of Things, including selecting, budgeting, cataloging, displaying, sustaining, and marketing. The Library of Things contributes to building University connections and it is a growing trend in academic.
Understanding Value in Team Culture
Time: 12:45 pm - 1:30 pm
Location: GLC-222
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Abstract: Value in teams is a name for the personal capitol that one earns doing concrete actions within interpersonal relationships. By respecting each team member as a whole person entitled of dignity, and acting in a way that offers trust and is trustworthy one can build a personal narrative that creates the foundation of a dynamic workplace. In this presentation one will understand what value is and what it is not, how to build capitol and how to repair the relationship when capitol is lost. These personal narratives will create the emotions that come with valuing and being valued in the workplace and the identities that we place on each other. One will also understand the importance of data, legitimacy, transparency, vulnerability and of being seen and truly seeing others.
Being Geographically Remote :Three Strategies for Sharing Non-Circulating Resources.
Time: 12:45 pm - 1:30 pm
Location: GLC-236
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Abstract: This session shares how one geographically remote academic library developed strategies for resource sharing of special collections materials and other non lendable items by implementing three resource sharing services: Controlled Digital Lending for ILL, Remote Microfilm Viewing, and CDL for AV Media. Being geographically isolated presents challenges for resource sharing of unique and special collections items and other non-circulating materials. Timely shipping challenges, shipping costs, and the steep, often prohibitive cost for on site research visits limits access to research materials. This presentation shares how the library expanded its early pilot of Controlled Digital Lending for course reserves to CDL for ILL of special collections materials. To address the challenge to provide access to non-circulating unique microfilm materials and AV media, the library established a Remote Microfilm Viewing service and CDL Steaming for select special AV media items. This presentation shares how the library set these up, the challenges, and success to date. (I hope to be able to present in person but checked "Virtual Option" below. Willing to discuss.)
The Goose That Laid the Golden Egg: Capitalizing On Your Library’s Campus Identity
Time: 1:45 pm - 2:45 pm
Location: GLC-236
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Abstract: Irwin Library at Butler University had an unwelcome guest for the last few years. A pair of geese took up residence every spring directly above the main library entrance, with the male goose sometimes making it very tricky to enter the building. At first treated as a bothersome nuisance, a new change in leadership decided to embrace what was the most well known aspect of the library by creating stickers and other marketing materials featuring the goose. In addition, a troublesome senior tradition (jumping into the library's mid-century indoor fountain) was turned into a very successful fundraising opportunity. Does your library have a quirky, famous (or infamous!) or unique aspect to it that you could leverage as part of your marketing strategy?
Modifying Circ Work – Maximizing Opportunity in the Hybrid Work Environment
Time: 1:45 pm - 2:45 pm
Location: GLC-236
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Abstract: Since the pandemic, American University has encouraged a hybrid work environment for all staff that have the ability to adapt and modify their work schedules and models of service provision. Library Circulation is traditionally considered an "onsite" service, so how does one provide opportunities for all staff to take advantage of these new university policies along with the more general widespread changes to workplace culture? This talk will go over how the positions for our full-time circulation staff were changed so that they could both continue to share onsite oversight of our circulation operations while also taking on areas of individual responsibility that would be more conducive to remote work.
Developing Student Leaders: Expanding Training Using Instructional Strategies
Time: 1:45 pm - 2:45 pm
Location: GLC-236
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Abstract: Instruction folx and Access Services folx walk into student training. “Ouch” they all say. At our library we have an elevated student worker program, called “Student Leads.” These students help staff at the desk with training new student assistants, technical assistance to patrons, and tend to be the most knowledgeable of all issues at the desk. This year, we redeveloped our Student Leads training through an instructional lens - identifying learning goals, outcomes, and assessment not only for training but for our entire Leads program, which first meant ensuring all staff were on the same page with how instruction planning is handled and adapted to access services. Then we began breaking down task-oriented responsibilities into their ultimate goals, such as effective communication, demonstrating initiative, and encouraging curiosity and independent learning (all through an equity lens). We developed learning goals for the training that were not only addressing the work required at the desk, but skills that Student Leads could take into their next role outside of the Libraries. Join us as we discuss our process of redefining the Student Leads program into a robust learning and professional development opportunity.
Afternoon Break
Time: 2:45 pm - 3:15 pm
Location: 2nd Floor Break Area
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Special Topic Panel
Time: 3:15 pm - 4:00 pm
Location: GLC-236
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Abstract: Panel Discussion on Student Assistant Management will be presented by Abby Vande Walle, Emily Akers, Gretchen Cearley Hill, Austina Jordan, and William Dickerson. The panel will be moderated by Karen Glover.
These Are
A Few Words
About The Event Organizer
Access Services in Libraries, Inc. is a 501c3 non profit organization dedicated to providing educational opportunities to workers in the librarianship field of access services. Our fucus is on building community, fostering professional growth, and delivering conference services.
For more than 15 years, the Access Services Conference serves as the primary source of information sharing, networking, and scholarly advancements for access services professionals.
Delivering Conference Services – Fostering Professional Growth – Building Community
Georgia Tech Global Learning Center
84 5th st NW – Atlanta, GA 30332
All sessions are held on the 2nd floor of the Global Learning Center in rooms 236, 222, and 235.
The Global Learning Center and the Georgia Tech Hotel are two different facilities.