Presentation Type: Customer Service

Presenters: Test, ,

Abstract: Much like the town and gown divide between academic institutions and the communities that surround them, there is a divide in the library world between those who work in public libraries and those who work in academic libraries. It is true that academic libraries and public libraries have different service models and clientele. However, public libraries are often called “the people’s university,” and their staff perform many of the same functions that academic library employees do, particularly in Access Services. The presenters will share how their public library experiences have shaped their approaches to building community, creating an inclusive environment, and responding to crises.

Session Date: 11/20/24

Start Time: 3:00 pm

End Time: 3:45 pm

Location: GLC-235

Format: Test

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