Presentation Type: Leadership/Managment

Presenters: Test, ,

Abstract: Coupled with the changing landscape of Access Services in higher education libraries due to the pandemic and the increased reliance on and expectations of electronic media and services, starting a new position in leadership comes with many challenges. This presentation will discuss how the Access Services department at Western Connecticut State University Libraries, with a recently hired head of the department, planned and executed several major changes through policy creation and revision, a digital transformation, and an emphasis on teamwork to improve current services and prepare for future trends. Attendees will learn how policy can inform consistent services in circulation and fulfillment and how to leverage those documents to improve efficiency and quality of services. Also, to be explored is how the access services department piloted, tested and introduced a variety of technological solutions and applications to improve scheduling, communication, controlled digital lending and more. Most importantly, the presentation looks at the significance of teamwork, understanding the value and contributions that each role brings to the whole unit, and strategies for team and resource utilization.

Session Date: 11/21/24

Start Time: 11:00 am

End Time: 11:45 am

Location: GLC-235

Format: Test

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